Account deletion
Delete your Loquence account and data
In the app: open Settings, then Delete account and data. You'll confirm with a code sent to your phone.
Without the app: use the form below. We send a one-time code to the phone number on your account to confirm it's you, then delete your account and data within 72 hours.
What is deleted
- Your account and profile
- Practice history, transcripts, scores and feedback
- Recordings
- Custom practice items and CV interview data
- Your subscription record with our billing provider
Cost and billing event records are kept without anything that links them to you. Deletion is permanent. From the app it finishes within about 90 minutes; from this page, within 72 hours.
What is not deleted
- Your App Store or Google Play subscription. Deleting your account doesn't cancel it: cancel it in the store's subscription settings.
- Records the app stores, our service providers and our logs keep under their own retention policies, described in our privacy policy.
Delete without the app
Can't receive the code? Email [email protected] from anywhere and we'll help. We will never ask you to send us a code.